General

How do I receive guest reviews and use the reviews widget?

Requires a bookalet Gold or Agent account

Reviews can only be left by guests who have made a booking that is in Bookalet, it is not possible for you to add your own reviews into the system.

The first thing you will need to do is to send the guest review link to your guest. You can do this by adding the custom tag into your email template. The tag is [tag:guestreview] and this will add in the link with the text 'leave a review'. You can add this tag into a new template or you might want to add it to the completion email which is automatically sent to guests on departure if you have this configured.

When the guest clicks on the link, they will see a Bookalet page that asks for a star rating, some review text, the way they would like their name displayed and a tickbox saying they agree to the review being displayed publicly.



The review that has been left then comes into your Bookalet account under the Customers -> Guest Reviews section for you to see. You then have the option of approving this review which will enable it to show in the reviews widget. To approve the review, please select the Edit button (next to a review you wish to approve) in the Guest Reviews section, then tick the ''Approved:'' checkbox and select Save. In order to remove a review from the widget, all you need to do is to uncheck the ''Approved:'' checkbox.

The reviews widget is available in Publish Widgets along with the other Bookalet widgets and you can add this into your own website in the same way that our other widgets are added. The configuration options allow you to choose how many reviews get displayed at one time, the widget can be limited to a single property or group so that it will only show reviews for that property or group, or it can be set to display all reviews. You can also choose to display the review widget with a theme to make it blend into your website.

 
There are a few other important things you need to know about Guest Reviews:
 
1) It is not possible for a guest to leave a review if their booking is deleted from Bookalet system - even if they still have a guest review link.

2) If you delete a booking after a review was submitted for this booking, then review will not show up on the Guest Reviews widget nor in Customers -> 'Guest Reviews section on your Bookalet account.

3) If a review is left and already visible on the Guest Reviews widget on your website, and then you decide to permanently delete that booking from the system (for which the review was left), then the review will disappear as well (both from our system and your website). That's why it is important to retain those bookings for which reviews are already received because with a permanent booking delete you lose - irreversibly -  both the booking and review data.