The Booking Process

Taking an online booking

Having already looked at "Taking a booking request" (which is the default setting for all newly added properties), we'll now look at "Taking an online booking" .

Start by logging into your account and clicking on the “Properties” tab on the left hand navigation panel and then click “Edit properties”. Then navigate to the property in question and then click the "Edit" button. Scroll down to the section entitled "Status" and check the Yes radio button next to "Pre-authorise online bookings for this property".

set to pre authorise bookings

You have now authorised this property to accept online bookings and online payments. 

To take an online payments you will also need to activate an online payment method. This is done in the "Administration" section under "Pyment methods". 

payment methods

We have built in support for a number of different online payment methods such as PayPal, Stripe, Worldpay and Barclays ePDQ. In the example above, we have approved both ePDQ and Stripe.  Whatever provider you choose to use, you will need to apply for an account with the provider independently of bookalet. You then take the account details provided  and add them to the appropriate section by clicking on the "Edit" button.

Finally, you will need to add a booking form to your website.  This is done in the "Publish widgets" section as described in the "Taking a booking request" section.

You will then need to decide whether you're publishing a single property booking form or a multi property form and then how many calendar months you wish to diplay. You then simply copy the line of code generated and add it to your own website. When a potential guest visits your site, an Availability Calendar and Booking form will appear. It will look something like this:

online booking

The guest clicks on the date they wish to arrive and then selects the number of nights they wish to stay for: 

booking form 2

The guest then completes the rest of the form with their requirements and details. On completion, they will be presented with the following screen:

booking form 3

If you remember from the "Taking a booking request" section, when the property has not been set to pre authorise bookings, a "Booking Request" is made at this stage. However, because the property has now been set to pre authorise bookings, the guest can now proceed to make an online payment. The following screen will be shown. The exact payment methods displayed will depend on what has been set up in the Administration > Payment methods section:

payment methods

In this example, we have two online payment methods set up; Worldpay and Stripe. There are several other payment gateways that bookalet also supports.The guest then selects which payment method they wish to use. In this case Stripe:


The guest then adds their card details and clicks on the pay button. The following screen will then be displayed.

thank you

Money is subsequently tranferred directly into the property owner's Stripe account. The booking is now complete and the deposit paid.

When the Booking is taken and paid for, the property owner will receive two emails. First, one to record the fact that a booking has been made:

booking email to owner

Then, when payment has been made, the owner receives a second email:

paid email to owner

The guest will also receive an email confirming the booking and the payment of the deposit:

guest confirmation email

All these email templates can be edited in the Admin area (Gold and Agent accounts only).

If you now return to the Booking section of bookalet and review the "Active bookings" section you will see the booking has now been added to the list and shows as a yellow, "Balance outstanding" status:

active bookings

Clicking on the booking will take you through to the booking detail. It is here where you manage all aspects of the booking:

booking detail