Here are some great tips on how you could deal with cancellation requests in a positive way!
- Postpone the booking for a years time or other alternative dates
- Be as understanding as possible - although these cancellations will be extremely frustrating for you, it is not out of choice for your guests.
- Offer a percentage discount code to those who do cancel, as this may convince them to return after the Coronavirus period.
How to Prepare
- During this quiet time for Holiday Lets, why not focus your attention on putting together a marketing plan for after the Coronavirus period. Look into designing a new website or creating some ads so that you are ready to go when the time comes.
- Grow your social media followings for maximum exposure when people are looking to travel again. Here is our guide on social media for Holiday Lets.
- Explore the world of email marketing! Export an email list from Bookalet into Mailchimp and send updates to past guests reminding them of your business and offers for 2021 bookings.
- If you live on site, why not use this self-isolation period to try and take some updated photographs of your rental!
- Perfect your property descriptions. Whether you are listing on Airbnb, Booking.com or/and your own website, now is the time to make sure your property descriptions are as good as can be - with plenty of keywords for your SEO too! You can view our guide to Holiday Let SEO here.
- Update all of your Availability & Pricing for 2021, incase anyone is ready to book and so that you can change existing bookings to this period if you need to.
Although this is a difficult time for the travel industry, it is a good time to work on growing your business ready for a busy 2021.
